Western Power Information Check

Welcome,

You recently received a letter from Western Power advising you that you are required to complete an identification check and provide information via the cited.com.au website.

If you have questions about the process you will need to contact Western Power by email on people@westernpower.com.au

The page below provides you with information to help you get started with the check.
Before you start you will need:
  • An email address
  • A mobile number
  • Identity Documents
  • Tax File Number (TFN)
  • Superannuation Fund Details
  • Bank Account Details

Email Address and Mobile Number

Make sure you have a valid email address and a mobile number. You will need both of these to complete the process.

If you don’t have a valid email address, you can create one through your choice of email provider.

The following links will direct you to some popular providers.

Identity Documents

As part of the identity checking process, you will be asked to present current and valid identity documents. For example a driver’s licence, passport etc.

Depending on which documents you have, you will need a minimum of 2 documents to a maximum of 3 documents

The combination of documents must include:

  • Full name
  • Date of birth
  • Photo ID

Starting the process

You will need to click the start now button at the bottom of this page when you are ready. Please read about the following steps before you start or refer back once you commence. 

Step 1

After clicking the button at the bottom of this page, you will then be taken to an ID check request commencement page. Click start and then proceed. 

STEP 2

After you click on the Start button you will need to create an account or login if you already have one. The page will look like this.

STEP 3

You will receive a verification code after completing step 2. Enter it on this page

Step 4

Now you are ready to proceed with the ID check by providing the information shown on the screen in front of you. It will look like this.

Don’t forget to provide a photo of yourself holding a piece of paper with the word CITED on it. This is for security reasons.

The process is easy but you will be prompted along the way.

Western Power are paying for this check so you will not have to enter any credit card details.

That is all you need to do. When you are ready, click the button below to start.

Ready to start?